We have some news to share.
Workflow Services Product Update and Newsletter Vol. 18 - August, 2026
We introduced several updates recently to help your team prepare for patient visits, improve claim tracking, and provide patients with clearer pricing information.
New Web Portal Pricing Tabs: Billable Services Pricing & Cash Pricing
Two new pricing tabs are now available in the Web Portal under Chain Management in the left-hand menu: Billable Services Pricing and Cash Pricing. These tabs separate pricing for medical billing from cash-pay services, making it easier to manage both.
Billable Services Pricing: Set Your Medical Billing Rates
For pharmacies who are medically billing using our platform, the Billable Services Pricing tab displays the price that will be submitted to the payer for each service on a medical claim.
Services with an established CMS (Centers for Medicare & Medicaid Services) price can be priced using a flat percentage of the CMS usual and customary rate. Please review this setting ASAP and adjust to match your organization's preferred pricing. For services that do not have a published CMS rate, you will need to manually enter a price if it’s a service you offer.
Important: Every service you offer must have a price listed before a medical claim can be submitted. If a claim includes a service without an assigned price, the claim will automatically fail and be returned to your pharmacy.
Action Item: If your pharmacy participates in medical billing, please take a few minutes to review the new Billable Services Pricing tab under Chain Management. Make sure you are comfortable with the percentage set, and that every service you offer has a price assigned to avoid preventable claim rejections.
Cash Pricing: Continue Managing Your Cash Rates
You should also continue to manage the cash prices for services you offer, which you can find on the Cash Pricing tab. This functionality has not changed, it just got a new name to help differentiate it from the Billable Services Pricing tab.
If you have questions about how to manage prices on our platform, please contact support@imagemovermd.com for help.
Vaccine Clinic Registrations
Based on feedback we heard from many of you, there’s now enhanced functionality to support offsite vaccine clinics.
Version One of this Enhancement will include:
- Separate Patient Self-Registration Link and QR Code
- Clinic-Specific Configurable Vaccine Services
- Tailored Registration Language (Example: Removing instructions for patients to bring QR codes to the pharmacy)
- Clinic-Specific Reporting for improved participation tracking
- Web Portal Link Management to easily create new links or delete unused ones
- Patient-facing workflow to ensure registrations questions are answered within 24 hours of the clinic
If you have a clinic coming up and would like to test out this new feature click here to learn more or reach out to support@imagemovermd.com so we can help!
Clinical Visit Template (CVT) Self-Registration Summaries in Your PMS
Registration summaries can now be sent to your pharmacy management system (PMS) for CVT self-registration. Your team can review patient survey responses—including consent, symptoms, referrals, and allergies—before the patient arrives, helping you prepare for the visit in advance.
Refund Notes Added to Completed Claims
When a patient fee is refunded in our system (charged through the Stripe integration) on a completed claim, a note is automatically added to the claim showing who issued the refund and when. This provides a clear record of refund activity and makes it easier for your team to track claim adjustments.
More Price Transparency for Patients during CVT Self-Registration
The CVT self-registration tile now includes the cost of tests in its displayed price range, in addition to the clinical assessment fee. This helps patients better understand the potential total cost of their visit before registering, giving them more pricing information up front.
Keep an eye out for these updates as you continue using WFS to support your pharmacy’s clinical services!
✨ Thank you for continuing to partner with Workflow Services. Together, we’re shaping the future of pharmacy care!
Need Help?
If you have questions or need assistance with any new or existing features, don’t hesitate to reach out to support@imagemovermd.com.