Customers with more than one location:
To reach the CRC screen for your entire chain (not just a single location) log into your web portal and look at the bottom left for the Manage Chain tab. (If you don't see this option, contact your customer success manager.)
Once you’re on the chain management screen click Colon Cancer option on the left.
Customer with one location:
Choose Colon Cancer from the left menu in the Web Portal.
All Customers:
Use the dropdown menu at the right of the screen to filter the list of patients by one of the following options.
All patient information on this example screen is made up for demo purposes.
Ordered but Not Resulted - These patients completed the screening, were deemed eligible, and completed an order for an at-home test kit, however, the lab has not returned any results yet. This usually means the patient has not yet completed and returned the test. Call these patients to encourage them to complete the test and return it to the lab ASAP.
Screened & Eligible - These patients have completed the screening, either on their own or with someone on your team. Patients often stop at the point where they are asked to provider the primary care provider's information or their insurance information. Call these patients to help them complete the remaining questions and to order the test for them.
Referred for Transient Conditions - The patients on this list reported one or more recent symptoms that excluded them from being able to complete an order request. After 90 days, these patients appear on this list for follow-up to see if the symptom/s resolved and the patient is now eligible to submit an order request.
Making Calls
Ordered but Not Resulted
Once you have your list filtered for those patients in the Ordered
but Not Resulted category begin making calls. Remember, the goal
with these calls is to get the patient to complete the test and return
it using the included prepaid label ASAP.
Below are some reasons a patient may be on this list and/or may not
have returned the test and the appropriate action to take.
1. The patient did not receive the test.
If this is the case, please have them call Cologuard directly at 1-844-870-8870.
2. They are not sure whether or not their insurance will cover the test.
More than 96% of plans cover the Cologuard test with no out -of-pocket cost to the patient. The best way to know for sure is for the patient to call their insurance or review their insurance online. The folks at Cologuard may call the patient if there are questions about insurance. Remind the patient of the importance of screening and that taking time to check with their insurance is easy and less invasive than getting a colonoscopy.
3. They talked to their PCP and decided to get a colonoscopy instead.
Congratulate them for taking recommended preventative health steps.
4. They changed their mind.
Ask what made them change their mind. If reasonable, remind them that colon cancer is often treatable when caught early and the recommendation is that everyone 45 and older should be screened. The Cologuard test is non-invasive, doesn't include any sort of prep, and requires no visit to the hospital. Cologuard comes with instructions (pictures too) that guide the patient through the process and a label prepaid label to return the test.
5. They aren't sure how to use the test.
The test comes with step-by-step instructions. If they need more guidance and to watch a video refer them to https://www.cologuard.com/how-to-use-cologuard.
6. They just haven't done it.
Share with the patient that colon cancer is most often treatable when caught early. It's recommended that anyone 45 and older completes regular screening for colon cancer. Screening at home is an easy and convenient way to check this of their healthcare "to-do list". Ask the patient to put the test by the toilet and make a promise to themselves to complete at their next opportunity. Recommend opening the box and reading the instructions in advance. Once complete, there are instructions with a prepaid label for easy return.
They will receive and email or text with a link to receive their results within 5-7 business days in most cases.
If the test is negative, no further action is required until it's time to screen again in 3 years. If it's positive, they will receive guidance from a provider on next steps.
7. I thought I needed a prescription.
The at-home screening test is only available by prescription but we are able to provide that prescription through this process.
For more information on how to complete a Cologuard test click here.
Screened and Eligible
When making calls from the Screened and Eligible list it's important to be familiar with the icons at the right end of each patient row.
You are able to access the No Longer Interested and the Complete Order icons while working the Screened and Eligible lists. Completing either of these options can remove a patient from the Screened and Eligible list.
- If you reach a patient by phone or otherwise communicate with the patient and learn that they are not interested in ordering an at-home screening test click on the "No Longer Interested" icon. A pop-up window with appear with a list of reasons why a patient is not interested. Select the one that best applies.
Encourage the patient to stay up-to-date on necessary health screenings and thank them for their time.
-
If you reach a patient by phone or otherwise
communicate with a patient and learn they are willing to complete
the remaining questions, click on the "Complete Order" icon.
This will take you to the first screen that needs updating. If
you're not sure what needs updating, click on the navy button
to advance to the next screen and a pop-up window will appear
letting you know what needs updating.
-
Primary Care Provider is optional but should be completed when
possible. Try finding the patient's primary care provider using
the finder tool. If you are not able to find the provider, all
the fields can be completed manually. Once completed, the grey
box that says "insurance" will change to navy and you can advance
by clicking that button.
You also have the option to "Skip this Step" which will allow you to go onto the next step without entering the PCP.
or
"Finish Later". If you click this, a pop-up window will appear giving you the option to send the screener to the patient via email for them to finish on their own at a later time (Most patients will not do this.) You also have the option to go back and complete the workflow or to exit the workflow completely.
Do your best to complete all of the necessary information while you have the patient on the phone with you.
The final step is collecting the patient's medical insurance.
Complete the form with the required information. Noting that not all plans will have a group number. When selecting the carrier you will need to find the plan name listed in the finder tool to complete the order.
If the patient is not the subscriber, uncheck the check box and enter the subscriber's information.
Once insurance information is complete, click "Request Cologuard" to complete the process.
Let the patient know they can expect to receive a box about 10" x 10" in the mail in the next 5-7 business days. They will also begin receiving texts or emails from the makers of Cologuard.
Encourage the patient to commit to completing the test by a certain date. The box comes with instructions for completing the text and for returning the test. Results usually get returned within 1-2 weeks of test completion. If they don't receive a test they should call 1-844-870-8870.