If the Workflow Services app is not working like it should, there are a few steps you can take that might quickly fix the issue. Of course, if these steps don’t work please reach out so we can get things fixed up.
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Make sure you Have the Newest App
We recently moved from the ImageMover app to the new Workflow Services App. Your app icon should have a blue design and WS. If you need to switch, grab 'Workflow Services' from the app store. Use the QR code in your Web Portal to log in. Full Instructions here.
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Update the App
If you already have the Workflow Services app, check in the app store to see if there is an update available, or if you already have the latest version.
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Restart the App
Quitting the app and reopening can sometimes clear up small bugs. Here are instructions for quitting/closing apps on MacOS (iPads) and on Android Devices.
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Check your Internet Connection
Make sure your wifi is working. This sounds obvious, but we’ve missed this before ourselves!
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Log Out and Back In
In the app, hit Account in the lower left corner to access your account settings. Here you’ll find the button to log out, and then log back in.
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Refresh Your Workflows
In the same account settings, hit the Refresh Workflows to make sure you have the latest updates to all the workflows in your account.
We hope these steps do the trick! If you still have an issue please reach out. Click here for all your options for getting in touch.